56% of companies reduced the employment costs or increased their employees’ effectiveness
44% of companies reduced the costs in the IT department
19% of companies observed the increase in customer and cooperator satisfaction
75% of companies noticed the improvement in realized operations
Challenges faced by the users
Setting the level of adjustments. Some companies had to review expectations towards the system after stating that it would be necessary to make a larger range of modifications than it was originally planned.
Effective cooperation with partner companies. Some companies stated that they should manage the implementations realized by partners more carefully to have better control over the progress of works and comprehensive information about arising problems.